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CONFLICT
MANAGEMENT |
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This is designed to
provide the tools, and confidence, to anyone who needs to
speak in public, present ideas and negotiate "on the spot"
in a professional manner. |
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SUMMARY |
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Can you recognize when
conflict is necessary and when it is not necessary? |
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Do you know the how to
facilitate resolution and respect? |
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YOU WILL
LEARN |
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Practical,
real-world strategies and tools to reach these objectives: |
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Understand what conflict is and how it can escalate
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Recognize the five most common conflict resolution
styles and when to use them.
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Increase positive information flow through
non-verbal and verbal communication skills
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Develop effective techniques for intervention
strategies.
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Strengthen staff trust and morale.
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Become more confident of your ability to manage
conflicts to enhance productivity and performance
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OUTLINE |
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Session 1 - 4 Hours - Identifying Good and Bad
Conflict
- Defining Conflict
- The
varying types of conflict
- The
stages of conflict
- The
conflict process
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Understanding your profile of how you like to deal
with conflict
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Session 2 - 4 Hours - Facilitating Conflict
Resolution
- Key
strategies to avoiding unnecessary conflict
- Communication skills that foster conflict resolution
- Seven steps to ironing things out
- Facilitating conflict
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What is Included |
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Real world, professional facilitator
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Small group, interactive atmosphere
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Specialized manual & materials
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Personalized certificate of completion
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"Your instructor made it interactive and
conducive for learning. Great job!" |
CUSTOMIZE THIS TRAINING
Date, modules, location, duration can be
tailored to meet your
specific needs.
Call us. |
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What You
Can Expect from Our Training |
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Energy
Passion
Practical
Relevant
Effective |
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Our Training... |
- Led
by a professional, real-world experienced instructor
/ facilitator
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Group-paced, classroom-delivery learning model with
group interaction
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Break-away discussions to compliment learning
opportunities
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Hands-on Activities
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Real-world tools, templates and examples provided
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Enthusiastic, motivational, practical and effective
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Real-world approach, personable style and
professional, conducive atmosphere for
participation, discussion and learning.
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