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Creating a
"Wow" Customer Service |
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This is
designed to help customer service managers and team improve
their service levels to create a culture of "wow!" for staff
and customers. |
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SUMMARY |
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Are you
retaining or losing your best
performing staff? |
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Are your
customers experiencing service or
excellence with your company? |
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Are your
customer satisfied with your company or are
they loyal to your company? |
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Does your staff
know how to win angry customers back? |
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Do you know how
to attract employees that foster a culture of extra-ordinary
service? |
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YOU WILL
LEARN... |
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Practical,
real-world strategies and tools to reach these objectives: |
- How
to create a "WOW" culture inside
- How
excellent customer service helps you retain staff
and customers
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Excellent service can be obtained in your
organization
- The
3 essential things that drive customers away from
your company
- The
12 essentials all staff wants from their company
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Techniques to "make their day"
- How
to move from customer service to customer loyalty
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OUTLINE |
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Session 1 - 4 Hours - Defining the Culture
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Defining what a culture of "WOW" is
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Defining excellence and identifying why customers
leave you
- The
cost of not providing excellent service
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Signs that show you have an excellent service
culture
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Defining standards of creating the vision
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Session 2 - 4 Hours - Implementing the Culture
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Promoting the Culture & Commitment to Uphold
Standards
- The
"Do's and Dont's" well Defined
- The
Angry Customer & Escalating Problems
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Measurement and Rewards
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What is Included |
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Real world, professional facilitator
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Small group, interactive atmosphere
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Specialized manual & materials
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Personalized certificate of completion
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"Your instructor made the workshop interactive and
conducive for learning. Great job!" |
CUSTOMIZE THIS WORKSHOP'S
date, modules, location, duration to meet your
specific needs, or for coaching your managers and
staff.
Call us. |
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What You
Can Expect from Our Workshops |
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Energy
Passion
Practical
Relevant
Effective |
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Our Training... |
- Led
by a professional, real-world experienced instructor
/ facilitator
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Group-paced, classroom-delivery learning model with
group interaction
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Break-away discussions to compliment learning
opportunities
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Hands-on Activities
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Real-world tools, templates and examples provided
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Enthusiastic, motivational, practical and effective
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Real-world approach, personable style and
professional, conducive atmosphere for
participation, discussion and learning.
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